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Cookie Policy

Cookie Policy

This Cookie Policy explains what Cookies are and how We use them. You should read this policy so you can understand what type of cookies We use, or the information We collect using Cookies and how that information is used.

Cookies do not typically contain any information that personally identifies a user, but personal information that We store about you may be linked to the information stored in and obtained from Cookies. For further information on how We use, store and keep your personal data secure,see Our Privacy Notice.

Interpretation and Definitions


The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Cookie Policy:

  • H.M. Government of Gibraltar (referred to as either "HMGoG", "We", "Us" or "Our" in this Cookie Policy) refers to H.M. Government of Gibraltar, Suite 751 Europort, Europort Road, Gibraltar.
  • Cookies means small files that are placed on your computer, mobile device or any other device by a website, containing details of your browsing history on that website among its many uses.
  • Website refers to HMGoG and eServices, accessible from or
  • You means the individual accessing or using the Website, or a company, or any legal entity on behalf of which such individual is accessing or using the Website, as applicable.
What are Cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, HMGoG) are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website (e.g., like advertising, interactive content and analytics). The parties that set these third-party cookies can recognise your computer both when it visits the website in question and when it visits certain other websites.

Why do We use Cookies?

We use first- and third-party cookies for several reasons. Some cookies are required for technical reasons for Our Website(s) to operate, and We refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable Us to track and target the interests of Our users to enhance the experience on Our Website(s). Third parties serve cookies through Our Website(s) for advertising, analytics and other purposes. This is described in more detail below.

The specific types of first- and third-party cookies served through Our Website(s) and the purposes they perform are described below (please note that the specific cookies served may vary depending on the specific Website(s) you visit).

Essential website cookies:

These cookies are strictly necessary to provide you with services available through Our Website(s) and to use some of its features, such as access to secure areas.
Name Purpose Expiry
CMSPreferredCulture Stores the forms-authentication ticket and is used to determine if a user is authenticated 43 Days
ASP.NET_SessionId Is used to identify the user’s session on the server. The session being an area on the server which can be used to store data in between http requests Sliding 4 hours
CMSViewMode Stores the user's current view mode (Edit, Preview, Design, etc.) 24 Hours
flowTok  This cookie stores user website session information Sliding 4 hours
MSISAuth The encrypted cookies used to validate the SAML assertion produced for the client Sliding 4 hours
MSISAuthenticated This cookie contains a base64-encoded timestamp value for when the client was authenticated Sliding 4 hours
MSISLoopDetectionCookie Is used by AD FS infinite loop detection mechanism to stop clients who have ended up in an infinite redirection loop to the Federation Server Sliding 4 hours
MSISSignOut Is used to keep track of the IDP and all RPs visited for the SSO session Sliding 4 hours
OAuthSessionInfo Session cookie for parent login Sliding 4 hours
__zlcmid This cookie stores a unique user ID 1 Year
BIGipServer Ensure that user requests are routed consistently to the correct server Sliding 4 hours

Additional Cookies:

Performance and functionality Cookies:

These cookies are used to enhance the performance and functionality of Our Website(s) but are non-essential to their use. However, without these cookies, certain functionality (like videos) may become unavailable.
Name Purpose Expiry
CMSPreferredCulture Stores the visitor's preferred content culture. 20 Days
CMSPreferredUICulture Stores the preferred UI culture of the user. Sliding 4 hours
CMSLandingPageLoaded Indicates that the landing page has already been visited and the Landing page activity is not logged again for the current visitor. 20 minutes
CMSSplitMode Remembers the state of the language version split-view mode when editing multilingual websites. Sliding 4 hours
CMSUserPage Stores the IDs of the last visited page. Used for logging landing and exit page web analytics and activities 20 minutes
CurrentContact Stores the GUID of the contact related to the current site visitor. Used to track activites on the website 50 years
VisitorStatus Indicates if the visitor is new or returning. Used for tracking the visitors 20 years
Name Purpose Expiry
CMSCsrfCookie Stores a security token that the system uses to validate all form data submitted via POST requests. Helps protect against Cross site request forgery. Sliding 4 hours
__zlcstore Stores the status of the chat. 1 Year
Analytics and customisation cookies:

These cookies collect information that is used either in aggregate form to help Us understand how Our Website(s) are being used or how effective Our marketing campaigns are, or to help Us customise Our Website(s) for you.
Name Purpose Expiry
zte2095 Used to identify the domain/subdomain the Chat Widget is located on. 24 Hours
Do you serve targeted advertising?
Third parties may serve cookies on your computer or mobile device to serve advertising through Our Website(s). These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable Us or them to identify your name, contact details or other details that directly identify you unless you choose to provide these.

How often will you update this Cookie Policy?

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies We use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about Our use of cookies and related technologies.

The date at the bottom of this Cookie Policy indicates when it was last updated.

Your Choices Regarding Cookies

If you prefer to avoid the use of Cookies on the website, first you must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option for preventing the use of Cookies at any time.

If you do not accept Our Cookies, you may experience some inconvenience in your use of the Website and some features may not function properly.

If you would like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser.

For any other web browser, please visit your web browser's official web pages.

Where can I get further information?

If you have any questions about Our use of Cookies or other technologies, please visit our support page to get in touch with us, or contact us by post to:

H.M. Government of Gibraltar,
Ministry of Digital and Financial Services,
Digital Services,
Block 7, Suite 751 (Floor 5) Europort,
Europort Road,
GX11 1AA.
Last updated: March 24th, 2023


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Our website uses essential cookies to ensure it functions correctly. We'd like to set additional cookies to understand how you interact with our website, remember your settings and improve your experience. We also use cookies set by other sites for our live chat service. We recommend that you allow all cookies. For more details please read our Cookie Policy.